Within Malaysia, order above 2 items gets FREE SHIPPING. Currently we do not provide shipping out of Malaysia.
To check the status of your order, please click here and key in your tracking number. Or you may contact our Customer Service.
1. Where do you deliver?
We offer shipping to Malaysia. Kindly refer to the table below for our standard shipping rates for countries we deliver to.
2. How much does shipping cost?
East Malaysia : RM 10
West Malaysia : RM 5
3. How long does delivery take?
For Kain Pasang
Local Delivery is within 3-5 working days. You will receive an update on the delivery status of your order.
For Tempahan Baju
Local delivery is within 7 to 14 working days including sewing process. You will receive an update on the delivery status of your order.
4. Has my order been shipped out yet?
Once your order has been processed and packed, we will email you a unique tracking code for you to keep tab on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!
Paid orders made before 12pm will be shipped out on the day itself. Orders made after that will be shipped the next day.
5. Oops! The item I received is faulty!
We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.
Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to firstname.lastname@example.org. We will exchange your item for a new one. In the event your faulty item is out of stock, we will suggest with another items.
6. I received an incorrect item.
Do let us know immediately via email at email@example.com along with your order ID and we’ll get it sorted out for you.
7. An item is missing from my order.
Oh no! But not to worry! Send an email to firstname.lastname@example.org with your order ID and we’ll have it shipped out to you ASAP!
8. Which address should I ship my order to?
Your parcel will either be held at the nearest PosLaju office to you or sent back to us.
9. Can I choose Cash on Delivery (COD)?
We truly apologize as COD is not applicable.
10. Are items in my cart reserved for me?
Putting an item into your cart does NOT reserve or hold that item for you. Until you proceed to checkout and make payment, that item will be available to other buyers. Many items are available in limited quantities, so an item may sell out before you checkout.
11. Will my parcel be charged customs and import charges?
All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. N&J Textiles PLT has no control over the fees imposed and we also cannot reimburse the amount in any capacity.